1. Scope
This English text is a translation for convenience. The German version is legally binding and prevails in the event of any discrepancy.
These terms govern use of the Oasis platform, operated by Yhab Hammoud, Sandkamp 7, 22111 Hamburg, Deutschland. Part A applies to everyone; Part B applies additionally to practitioners.
Oasis provides the technical infrastructure for presentation, discovery and booking. Oasis does not itself provide health, healing, therapeutic or advisory services.
2. Part A — How contracts are formed
The contract for a session, class, retreat or product is concluded exclusively between the person booking and the practitioner or provider. Oasis is not a party and acts as a disclosed intermediary, in the name and for the account of the practitioner.
Between the person booking and Oasis there is a free-of-charge agreement covering use of the platform features.
3. Part A — Withdrawal, cancellation and no-shows
For leisure services booked for a specific date or period, there is no statutory right of withdrawal under § 312g(2) no. 9 BGB. Cancellation and refunds follow the cancellation policy shown on the listing.
Cancellations are made through the platform. The deadline and refund rate stored there are binding on both sides and are shown before the booking is completed.
This classification is defensible but open to interpretation in individual cases. It must be reviewed by a lawyer before the first paid booking.
4. Part A — Reviews and reports
- Only someone who booked the service through Oasis, and whose attendance is confirmed in the system, can leave a review. Every published review is labelled accordingly.
- Reviews must relate to the actual experience. Untrue statements of fact, insults, and information about third parties' health are not permitted.
- Oasis does not remove reviews at the request of the person reviewed, only where they breach these terms or the law.
- Illegal content can be reported through the report link on any page. The decision is communicated with reasons (Art. 16 and 17 DSA).
5. Part B — Practitioner obligations
- Practitioners warrant that they provide their services lawfully and hold all required permissions, in particular under the German Heilpraktikergesetz where applicable.
- No healing promises, cure claims or disease-related efficacy claims may be published (German Heilmittelwerbegesetz). Wording such as "traditionally used for …" is permitted.
- Practitioners maintain professional liability insurance at an appropriate level.
- Prices must be stated as final prices. Additional costs must be disclosed before booking.
- The data processing agreement applies to intake data and session notes.
6. Part B — Prohibited services
Services that breach the German Narcotics Act, or that involve supplying, arranging or administering controlled substances, may not be offered. This expressly includes ceremonies involving ayahuasca, psilocybin or comparable substances.
- Practising medicine without the required licence.
- Services of a sexual nature.
- Offerings directed at minors without guardian consent.
- Claims intended to replace medical treatment or to discourage it.
Breaches result in immediate suspension of the profile. They may also breach the terms of the payment providers used, which can lead to payouts being frozen.
7. Part B — What Oasis charges
| Origin of the booking | Commission |
|---|---|
| Through the practitioner's own booking link | 0% |
| Sourced through Oasis search and directory (session, class) | 10% |
| Sourced through Oasis search and directory (retreat) | 12% |
The booking origin recorded in the system is decisive. Paid add-on modules are shown separately and can be cancelled monthly. Core use for a single practitioner is free, permanently.
As a small business under § 19 UStG, Oasis does not charge VAT on its fees.
8. Liability
Oasis is liable without limitation for intent and gross negligence, and for injury to life, body or health. For slight negligence in breach of material contractual duties, liability is limited to the foreseeable damage typical for this type of contract. Liability is otherwise excluded.
The practitioner alone is liable for delivery of the booked service.
9. Changes and final provisions
Changes to these terms are announced in text form at least 30 days before they take effect. If a practitioner does not object before they take effect, the changes are deemed accepted; this consequence is pointed out separately in the announcement.
German law applies. Mandatory consumer protection provisions of the country of residence remain unaffected. If any provision is invalid, the remaining provisions stay in force.